At hotpk, your privacy is not an afterthought — it is a foundational commitment. This Privacy Policy explains in plain, honest terms what personal data hotpk collects from you, why we collect it, how we use and store it, who we may share it with, and what rights you hold over your own information. We encourage every player on the hotpk platform to read this document carefully before registering an account.
Six principles that govern how hotpk handles every piece of your personal data
All data transmitted between your device and the hotpk platform is protected using industry-standard TLS encryption. Stored data is held in secured, access-controlled environments. We conduct regular security audits and vulnerability assessments to keep your information safe.
hotpk only collects personal data that is genuinely necessary for operating the platform, fulfilling our licensing obligations, and improving your experience. We will always tell you what we collect and why — no hidden data harvesting, no surprise uses.
hotpk will never sell, rent, or trade your personal information to third-party advertisers or data brokers. Any sharing of data with third parties is strictly limited to trusted service partners required to operate the platform — and only under binding confidentiality agreements.
You have the right to access, correct, export, or request deletion of your personal data at any time. hotpk will respond to all verified data requests within the timeframes stipulated by our licensing authority's data protection framework.
We do not hold your data indefinitely. Retention periods are defined by our licensing obligations (typically five to seven years for transactional and KYC records) and by the purpose for which the data was originally collected. Data no longer needed is securely deleted.
hotpk will only send you promotional communications — including SMS, email, and in-app notifications about bonuses, PSL season offers, and Eid campaigns — if you have opted in to receive them. You can withdraw your marketing consent at any time via your account settings or by contacting support.
hotpk ("we", "us", "our", "the Platform") operates the online casino and sports betting platform accessible at hotpk.bet. hotpk is licensed under an internationally recognised gaming authority and is committed to processing personal data responsibly and in accordance with applicable data protection standards.
For the purposes of this Privacy Policy, hotpk is the data controller in respect of all personal data collected from Players ("you", "your") who register on, access, or interact with the hotpk platform. Any questions relating to this Policy or to our data processing activities may be directed to our support team using the contact details provided in Section 14.
Scope of this Policy: This Privacy Policy applies to all hotpk players based in Pakistan — including those accessing the platform from Karachi, Lahore, Islamabad, Faisalabad, and all other cities — as well as to visitors who browse the platform without registering an account. By accessing hotpk.bet or creating an account, you acknowledge that you have read and understood this Policy.
hotpk collects only the personal data that is necessary for the purposes described in this Policy. The categories of personal data we collect include:
Sensitive Data: hotpk does not intentionally collect special categories of sensitive personal data (such as health information, religious beliefs, or political opinions) unless explicitly required and legally permitted in the context of responsible gaming assessments or regulatory inquiries. If you voluntarily disclose sensitive information to our support team in the course of a responsible gaming interaction, that information will be handled with the highest degree of confidentiality.
hotpk collects personal data through the following channels:
hotpk uses the personal data we collect for the following purposes:
| Purpose | Data Used |
|---|---|
| Account registration and management | Identity data, contact data |
| Age and identity verification (KYC / 21+ compliance) | Identity data, KYC documents |
| Processing deposits and withdrawals in PKR | Financial data, identity data |
| Fraud detection and anti-money laundering (AML) screening | Identity data, financial data, technical data |
| Providing customer support (Urdu and English) | Identity data, communications data |
| Responsible gaming monitoring and intervention | Usage data, financial data, communications data |
| Platform security and abuse prevention | Technical data, identity data |
| Personalising your gaming experience | Usage data, technical data |
| Sending marketing communications (with consent only) | Contact data, usage data |
| Regulatory reporting and compliance | All categories as required by our licensing authority |
hotpk processes your personal data on the following legal grounds:
hotpk does not sell, rent, or trade your personal data to any third party. We may share your data only in the following circumstances and only to the extent strictly necessary:
We engage trusted third-party service providers to support the operation of the hotpk platform. These include identity verification providers, payment processors (including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank), cloud infrastructure providers, customer support software vendors, and fraud screening services. All such providers are bound by data processing agreements that prohibit them from using your data for any purpose other than providing services to hotpk.
hotpk may disclose your personal data to our licensing authority, financial intelligence units, law enforcement agencies, or courts where we are legally required or compelled to do so. We will, where legally permitted, notify you of such disclosures.
In the event of a merger, acquisition, restructuring, or sale of all or part of hotpk's business, your personal data may be transferred to the successor entity as part of that transaction. You will be notified of any such transfer and of any resulting changes to this Privacy Policy before they take effect.
We will share your personal data with third parties outside the categories described above only where you have given your explicit consent for us to do so.
Our Commitment: Every third party that receives your personal data from hotpk is subject to a binding contractual obligation to protect that data in a manner consistent with the standards described in this Privacy Policy. We conduct due diligence on our data processors before engaging them and review those relationships periodically.
hotpk uses cookies and similar tracking technologies on the platform to ensure it functions correctly, to enhance your experience, and — where you have consented — to deliver relevant content and analytics.
You can manage or delete cookies through your browser settings. Please be aware that disabling strictly necessary cookies will impair your ability to use the hotpk platform. Disabling other cookie categories will not prevent you from accessing the platform but may affect the quality of your experience.
hotpk retains personal data only for as long as is necessary to fulfil the purpose for which it was collected, or as required by our licensing obligations and applicable law. The following general retention periods apply:
Upon expiry of the applicable retention period, personal data is securely and irreversibly deleted or anonymised so that it can no longer be linked to an identifiable individual.
As a hotpk player, you hold the following rights in respect of your personal data. To exercise any of these rights, please contact our support team as described in Section 14. We will respond to all verified requests within thirty (30) days.
Request a copy of all personal data hotpk holds about you, together with information about how it is being processed.
Request correction of any inaccurate or incomplete personal data we hold about you. Corrections to KYC data may require re-submission of identity documents.
Request deletion of your personal data where it is no longer necessary for the purposes for which it was collected — subject to our overriding legal retention obligations.
Request that we restrict the processing of your data in certain circumstances — for example, while the accuracy of your data is being contested.
Request an export of your personal data in a structured, commonly used, machine-readable format where processing is based on your consent or a contract with you.
Object to processing based on legitimate interests or for direct marketing purposes. Marketing objections will be actioned immediately; other objections are assessed on a case-by-case basis.
The hotpk platform is strictly restricted to individuals aged 21 years and above. hotpk does not knowingly collect personal data from anyone under the age of 21. Age verification is conducted as part of the registration and KYC process, and accounts found to belong to underage individuals will be immediately closed.
If you believe that a minor has registered an account on hotpk or has provided us with personal data, please contact our support team immediately at [email protected]. We will investigate and take appropriate action, including closing the account and securely deleting the associated personal data, as swiftly as possible.
Parental Guidance: hotpk strongly encourages parents and guardians to use internet filtering tools and parental control software to prevent minors from accessing online gambling platforms. The 21+ age restriction is strictly enforced, but parental oversight remains an important layer of protection.
hotpk operates under an internationally recognised gaming licence, and some of the third-party service providers we engage — including cloud infrastructure and identity verification services — may process your personal data in jurisdictions outside Pakistan. Where such international transfers occur, hotpk ensures that appropriate safeguards are in place to protect your data to a standard equivalent to that described in this Policy.
Safeguards used for international transfers include contractual clauses binding recipient organisations to data protection standards consistent with our licensing requirements, and transfer to jurisdictions recognised as providing adequate data protection standards. If you require further information about the specific safeguards applied to any international transfer of your data, please contact our support team.
hotpk implements a comprehensive set of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:
Despite these measures, no online platform can guarantee absolute security. If you suspect that your hotpk account has been compromised, please contact our support team immediately so we can take protective action on your account.
hotpk reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, changes in applicable law, or changes to our licensing requirements. When material changes are made, we will notify you by email to your registered address and/or by a prominent notice on the hotpk platform prior to the change taking effect.
The "Last Reviewed" date at the top of this Policy reflects the most recent revision. We encourage you to review this Policy periodically. Your continued use of the hotpk platform following the publication of an updated Policy constitutes your acknowledgement of the changes. If you do not accept the revised Policy, you may request account closure as described in our Terms & Conditions.
If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or need to report a concern about how hotpk handles your personal information, please contact us through the following channels:
Email: [email protected]
Live Chat: Available 24/7 on every page of the hotpk platform
Language Support: Urdu and English
Response Time: Live chat — immediate; Email — within 24 hours
Data Request Response: Within 30 days of verified submission
Please note that for data subject requests, we may need to verify your identity before processing the request. This is to ensure that personal data is disclosed only to the individual to whom it belongs. Verification will typically require you to confirm details associated with your registered hotpk account.
Now that you know exactly how hotpk protects your data, explore everything the platform has to offer — cricket betting, live casino, slots, and more — all in PKR, with full transparency.